This is a place to describe your Return and Refund Policy to buyers.
Return and Refund Policy
At Tubeys Outfitters, we take pride in the quality and craftsmanship of our products. If for any reason you're not satisfied with your purchase, you may return the item within 30 days of delivery.
Terms of Return
- All items must be returned within 30 days of delivery.
- Returns received after this period will not be accepted.
State of Return
- All items must be in the same condition as received, unused, and in their original packaging.
- If items are damaged or used, we may not be able to provide a full refund.
Reason for Return
- You may return your item for a refund if it's damaged upon arrival or if you received the wrong product.
- We don't accept returns if you change your mind or mistakenly order the wrong item. However, we're willing to help you find a product that better suits your needs.
Process for Return
- To initiate a return, please get in touch with our customer service via email at customerservice@tubeysoutfitters.com, providing your order number, the item you wish to return, and the reason for your return.
- After reviewing your return request, we'll send you instructions on how to return your item(s).
Process of Refund
- We'll notify you via email once we receive and inspect your return. If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Contact Details
- If you have any questions regarding our Return and Refund policy, please don't hesitate to contact us at customerservice@tubeysoutfitters.com or (361) 652-5766. We're here to assist you from 9 AM to 5 PM EST, Monday to Friday.
Please note: Shipping costs are non-refundable. When returning items, you'll be responsible for the shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we'll receive your returned item.
Thank you for shopping with Tubeys Outfitters. We value your business and are committed to making your shopping experience pleasant.